Customer Testimonials in Bastrop TX
They were all very friendly & I wind up leaving in a 2026 Toyota tacoma sr5.
Raleigh was awesome in helping me with my purchase. I was not sure what I wanted and did not even intend to purchase that day. He helped me zero in on the right vehicle and I feel he went above and beyond to get me to a price that felt good to me. Very happy customer. Thanks Raleigh!
I’m very thankful for the Team that helped me purchase my 25 Tundra Limited today! My sales rep Desiree, her manager Kelvin were wonderful and made it simple to choose my truck. And thank you to Daniel for making the paper work easy. And thank you Eddie in Service for reassurance of future service appointments.
Starla Cullens gave us great service when buying new Grand Highlander. She looked at many different models and helped tremendously. I will buy from her again.
Friendly and efficient service. Good communication of what services are needed and will be provided.
I highly recommend Lost Pines Toyota. Slales associate Vincent Matl was professional and extremely knowledgeable in all aspects of the sales process. In addition, his knowledge of the vehicle and available options were outstanding. Thank so much for making the overall experience seamless.
Huge shoutout to Henry Dubon for making the finance process easy. Super friendly, professional, and took the time to explain everything clearly. Definitely made the whole car-buying experience smoother and more enjoyable. Highly recommend working with him!
Had a great experience a few weeks ago, Henry was very candid and knowledgeable, I do recommend talking to him if you are thinking of getting a new vehicle soon.
(Translated by Google) Good selection of models and excellent service. Henry helped me and was very friendly and knowledgeable when advising me on the right vehicle for my needs. (Original) Buena variedad de modelos y excelente atención. Me atendió Henry y fue muy amable e informado al momento de asesorarme sobre el vehículo adecuado para mis necesidades.
Great service, transparent and easy to deal with. Thanks for the great Experience Henry Dubon, you made this possible.
I live 3 Hours away and needed to help my mother get into a used Certified Rav4. Charlie, Brandon and Daniel went beyond making sure this was a smooth transaction. Thank you!!
After posting my original review, Finance Manager Kaylynn Bennett personally reached out to address the issue regarding my misplaced check. She apologized sincerely for the lack of communication I had experienced and made resolving the matter a priority. Thanks to her efforts, the check was promptly reissued and the situation was handled professionally and efficiently.
I want to recognize Kaylynn for her responsiveness, professionalism, and willingness to take ownership of a problem she did not personally create. Her actions demonstrated the level of customer service I had hoped to receive from the beginning.
That said, her assistance does not change ... Read More Google - May 28, 2026
I had the best experience ever with Toyota of Lost Pines, all thanks to Desiree in sales. She was absolutely amazing and even came in on her day off to help me with my purchase. She walked me through every step of the process, worked hard to deliver the best possible quality, and made everything as easy and stress-free as she could.
She never pressured me into anything and always made me feel comfortable asking questions or sharing my opinions. As a first-time car buyer, I truly couldn’t have asked for a better person to help me through the ... Read More Google - May 28, 2026
I had a great experience buying my new Toyota Rav4. A huge shout out goes to Charlie Akin for being incredibly patient in helping me to decide which vehicle would be the best fit for me. I am pleased to have decided upon a hybrid with great gas milage which will serve me well with the current gas prices! Best of all, I was given a highly competitive purchase price and I was able to buy local which will be convenient for future oil changes and tire rotations. I highly recommend Lost Pine Toyota:)
Best car buying experience EVER. If you're in the market for a vehicle go see Jimmy in sales. Everyone at the dealership was nice and friendly and all seemed to enjoy their job. The prices are also fair and the entire process from start to finish was easy, hassle free and generally pleasant experience and Jimmy is by far the best salesman we have ever had the pleasure of working with.
I got to say, it's been a real pleasure working with Tim Juarez and company here at Lost Pines Toyota. They took the time to hear our needs, a chance to explore some different options, and gave us ample of time to experience the vehicle before we decided to move forward. Be prepared to be there for awhile, plenty of time to hash out the deal and to hang out in the incredible lounge & gift shop they have. The only daunting experience we had was through the financial department - felt was treated coldly and rushing through -had ... Read More Google - May 25, 2026
This is a direct review for Service Drive Manager T. Bonatsos. T. is deftly diplomatic in every situation I have seen her in: dealing with a frustrated customer (me), creating above and beyond solutions, and – most importantly – delivering top-notch service that exceeds expectations. I also witnessed her training a new service rep, JohnDavid, recently, and I think she is the ultimate facilitator. Dealerships can be frustrating, but in the grand scheme of things, T. at Lost Pines sets a very high standard! I appreciate her commitment to flawless customer service, and I hope her higher-ups celebrate her contribution to Lost ... Read More Google - May 24, 2026
Great experience with Bobby Anderson at Lost Pines. Bobby was patient and helped us with our selection by being attentive, engaging and professional. He asked the right questions and had great insight on their inventory. Would recommend Lost Pines and Bobby.
Awesome place to work with!! I've bought 2 vehicles from Wendy now and it's been flawless!! She's excellent to deal with.
Great dealership with exceptional Service Advisors. Edwin R. went above and beyond to help me get my A/C fixed (just in time for summer in Texas!). Not only did he help get my vehicle repaired, he also got it done in time for my business trip coming up soon. Doing so saved me having to rent a car. Again, fantastic people and service at Lost Pines Toyota in Bastrop! Strongly recommend
Great dealership with exceptional Service Advisors. Edwin R. went above and beyond to help me get my A/C fixed (just in time for summer in Texas!). Not only did he help get my vehicle repaired, he also got it done in time for my business trip coming up soon. Doing so saved me having to rent a car. Again, fantastic people and service at Lost Pines Toyota in Bastrop! Strongly recommend
Wendy and Daniel were very helpful on getting on a new vehicle I’ll recommend them 100%
Service was well done Annie did a great job for us as well as the Techs.
Adam went above and beyond when some one else dropped the ball (no longer there.) Adam continues to remain available after the sale to answer questions or send us in the right direction. The relationship continued and not forgotten us after we bought our Tundra. He’s never too busy for a quick hello when we are there. The best experience we have ever had. Will continue to do business with LPT and Adam.
We worked with Adam Layfield to buy a new Grand Highlander. Adam was very transparent about the pricing options and worked to get us a vehicle that met all our needs! I recommend buying your next Toyota at Lost Pines in Bastrop! Thanks Adam!
Bought a 2021 4runner from Raleigh over the phone and came and picked it up. Outstanding customer service and vehicle was in the exact shape he said.
Great service ty to Bobby Anderson
I bought my SUV outright. So when a fraudster got my account info I was driving it during the 27 day dispute. Super cool
Seaward Grant - Is amazing at what he does. I love the passion that he has and it's rare to find that now a days. He was such a pleasure to work with and want to make sure he has great recognition for his hard work. Thank you ! Highly recommend 🙂
Stopped by Toyota Lost Pines yesterday inquiring about trading in my Corolla for a new Camry and with the help of Daniel Ramirez, Financial Manager I was able to get my Camry with some very amazing financial stipulations. This man says he loves “ numbers” and he means every bit of that!!! He did some big savings yesterday for me, Thank you so much Daniel. If you are looking at Toyota Lost Pines for your vehicle needs/wants make sure you see Daniel Ramirez to help/guide you with the financial part, I promise he will make it worth it…
Thank you Adam Layfield for your phenomenal help and expertise when it came to trading in my Rav 4 that I was unhappy with. You made great things happen today and I am so very happy.
My Service Writer Joe was professional, knowledgeable about mechanics and how to solve several issues, friendly and timely on getting my services completed. Joe kept me informed and called as soon as m 2017 Tundra was ready to go. The showroom was nicely appointed and the restrooms absolutely spotless. The small shopping area was a nice touch. All the employees I encountered were extremely friendly, smiling and offered to help me with anything I needed.
Daniel and Adam are extremely kind and knowledgeable, made the whole process smooth and digestible, highly recommend 👍
My family has purchased 3 Toyota vehicles from Lost Pines Toyota. The process has been seamless and the customer service stellar. I must admit that I have been a demanding customer but they have exceeded expectations. My most recent purchase is my dream car, a Rav4 Limited in Ruby Pearl Flare. Adam Layfield has been the sales representative on our last 2 purchases. He was very patient and professional. Bastrop is lucky to have Lost Pines
Charlie Akin was extremely professional. I trust him enough to buy sight unseen and was not disappointed at all!!! He took care of our every need. On a scale of 1-10 I'd rate him a 90! Walked with us every step of the way. Communication was never an issue. Response time was excellent. We will certainly be back to see Charlie when we need another purchase.
Everything was great. I wasn’t a traditional customer; out of state, needed a specific truck and a good deal. Bobby and everyone on the Lost Pines were perfect every step of the way.
Great experience, Sarah S. was very nice and so easy to work with. Her manager Josh took the time to come by and chat. Daniel in finance made it as relaxed as possible when it came time to fork over the money, lol. All around, it was a very nice experience!
It was such a pleasure working with Bobby he made the process so easy even when I was being so indecisive. I love my new car however and will totally be coming back in the future.
My experience at Lost Pines Toyota was absolutely stellar from start to finish. Sarah Soto was the biggest help and made the process so smooth. We had a few negative experiences at other dealerships prior to coming across a used car at Lost Pines Toyota and we are so glad we came across them. All of the employees there are so warm, welcoming, and nice to do business with. Sarah went above and beyond from the test drive, to the transaction. Our finance person that assisted us was great too. The dealership is so nice and comfortable. A car buying ... Read More Google - Apr 20, 2026
Sarah provided a great service! Thank you for helping get into my lease. Thank you to the Manager Josh as well. Super helpful staff! Will definitely be back!
Charlie is the best! Straightforward and honest. We bought our Sequuoia from him and now sent our grandson to him to buy his new car. Great service!
(Translated by Google) Mr. Bobby Anderson is a good car salesman. He started my loan at 12% and worked hard to get it down to 4.99%. He can help you; tell him I recommended you. (Original) El Sr Bobby Anderson es un buen vendedor de autos Me empezo mi credito al 12% y trabajo duro asta dejarlo en 4.99% El te puede ayudar dile que yo te recomende
Awesome customer experience!
Bobby Anderson was professional, friendly and excellent at providing service on our vehicle purchadr
Returning customer, happy working with these guys. Jimmy listened and worked me a great vehicle that'll keep my family safe and happy for years to come.
Raleigh M. provided outstanding service at Lost Pines Toyota! He listened to exactly what we wanted and worked hard to get us into the 2026 Toyota Sienna XSE package we were hoping for. The whole process was smooth and stress-free. Highly recommend working with Raleigh if you’re in the market for a new Toyota!
We had a wonderful experience! Jaylee was very informative about all the accessories the truck has to offer. Starla had fast response time and would seek answers if needed. Danielle in finance was really nice he made us comfortable explained everything before we signed anything. Excellent experience couldn’t have been better!
I was shopping for price and availability to lease a new truck. Desiree Trickey introduced herself when I entered Lost Pines Toyota. She understood what I wanted and went right to work. Within minutes, she had found the exact truck, met with the sales manager and gave me a great deal. We shook hands, signed papers and the next day I picked up my new truck. Best car deal I've made in over 50 years. Thanks.
Just wanted to say thank you to everyone—especially Adam and Kaylynn—for your help in securing leased cars for our business.
Starla is the best! She made things very easy and smooth. Highly recommend
Bobby did an amazing job!! Got me out of a huge high interest rate into a new vehicle with an amazing interest rate. Very kind and extremely helpful!!!
Such a great Experience. Thanks so much to service advisor Priscila De Los for handling this service for me so well and also a big thanks to the techs, they are very good at what they do. Lost Pines Toyota is the best!! Thank you!
Priscila De Los did an outstanding job checking in for my scheduled appointment, ensuring my oil change coupon was credited and tracking service of my RAV4 throughout. It took just under 90 minutes from start to finish to get my car serviced and back out on the road.
Working with Raleigh was a fantastic experience from start to finish. He made the entire process seamless and transparent, providing honest answers. If you want a stress-free car buying experience, ask for Riley. He truly goes the extra mile to ensure you’re comfortable and informed before you drive off the lot.
All the crew members were very tuned into my needs and worked hard to take care of me.
Eddy Cooke was very helpful in the repairs need on my car. he was very professional and helpful. thanks Eddy
Great experience with Lost Pines Toyota. Bobby and Jimmy handled everything very smoothly. They were professional, patient, and genuinely helpful throughout the entire process. They took the time to answer all my questions, never made me feel pressured, and made sure I understood all my options before making a decision. They even had a fun March Madness event where you could shoot a basketball for a chance to win some extra money, which made the experience even better. I would definitely recommend this dealership to anyone looking for a new vehicle.
Amazing location with great staff, had the pleasure of working with Bobby and Kaelyn this time around. Definitely recommend!
Bobby A. Is very polite and a respectful person, and was willing to help with anything to the best of his abilities. Overall I'm very satisfied with everything, would recommend to everyone who comes here. 😀
Adam Layfield was awesome!!! Very knowledgeable and helpful!!!
I had a great experience here, which says a lot because most people don’t exactly enjoy going to dealerships. Charlie was attentive, patient, and took the time to walk me through all the details without any pressure. He made the whole process smooth and stress-free. Highly recommend!
Lost Pines Toyota Service Center is always my first choice for maintenance and upkeep. Very helpful and always friendly during my experiences with you. Thanks!
Lost Pines did a great job! I showed up a little early and they worked me in to the rotation. Got a nice video showing results of inspection and got me on my way in less than two hours.
I am very pleased with my salesperson Keith Bower. He paid close attention to detail and got me the vehicle I wanted, exactly the way I wanted it. He kept me well informed of the build and delivery date, meeting all of his promises on time. No surprises or compromises at closing on agreed price or terms. I’ve bought dozens of cars over the years and this was the most straightforward and honest transaction yet.
Sarah provided an awesome service. We bought our van and I’m happy.
I recently purchased a 2026 Toyota RAV4 from Lost Pines Toyota in Bastrop, TX and worked with Raleigh Moncada as my salesperson. From start to finish, Raleigh was professional, friendly, and focused on making sure I found the vehicle that was right for me, not just making a sale.
There was absolutely no pressure at any point in the process. Raleigh listened carefully to what I wanted, showed me options that matched my needs, and answered all of my questions clearly and honestly. The experience felt relaxed and straightforward, which made a big difference.
When it came time to make a ... Read More Google - Mar 21, 2026
We had an outstanding experience with this dealership. Our salesperson Charlie Akin went above and beyond answering every question and made sure my husband Edward Jackson felt confident in our decision. The finance rep. Daniel Ramirez was extremely friendly and just as impressive, explaining everything clearly and making the paperwork quick and easy. I thrilled with my new vehicle and highly recommend this dealership. Thank you to both of you for all you did.
Charlie was awesome! He was in constant contact with updates on when my new vehicle would arrive. He notified me promptly and showed me all the amazing features! He is top notch!!
Fast service and affordable. I love to take advantage of the service specials and save money
I have been to your dealership many times for service with no issues at all. Quick in and quick out. But yesterday was very different .my husband was there for 5 hours to get a tire rotation and to have a recall taken care of. Just the rotation and inspection took over 3 hours. No communication on your end unless my husband asked. I can’t even explain what the holdup could have been. I called to ask why it was taking so and the lady was rude and explained to me that customers are serviced in the order they come in???? ... Read More DealerRater - Mar 12, 2026
Very helpful.
Customer service continues to be a priority. Friendly, professional, and courteous staff strive to provide a positive experience.
Very pleasant experience. Keith and Sarah(I believe was her name. She is new to this location) worked with me. Both very pleasant and didn't pressure me to get anything I didn't want. I was checked on a few times, to see if I needed anything while I waited for the paperwork. Definitely not like some dealerships who have you waiting and waiting and forget you're there. Sarah (I hope I remember her name correctly) even walked me to my car as I was leaving to see if I needed any help connecting my phone or had ... Read More Google - Mar 10, 2026
Last month we bought a used cargo van from Lost Pines Toyota. We worked with Nate in the used vehicle department and had the best experience we’ve ever had at a car dealership! What an amazing, unexpected surprise. The van has a great price and was exactly as described. Nate was great from first inquiry through completed paperwork!
Great service from Keith Bower,Jr my salesman ….he took care of my situation in the service department.thank you
A while back we came in to Toyota Lost Pines and bought a pre-owned Lexus. We told them exactly what we wanted and they followed through with flying colors! It was a very good experience. The best I've had with all the past 6 trucks in the past.
Bobby was very professional and friendly.
I went to look for a suv and Adam was able to help assist me right away ! He made everything super quick and easy. (Which I love) he made sure to answer any questions and concerns I had. I didn’t come out with an suv but instead I came out with the car I’ve been dying to have ! Thanks to Adam, I now have her.
Had a really seamless process getting a used Tacoma from here. Love the car and am glad I chose these guys over the online options. Finance department was super helpful too.
I was casually interested in purchasing a specific car and occasionally searched within the major Texas city where I live since there are so many dealerships to choose from. However, nothing really stood out or made me think, “This is the one.”
One Sunday, I did a simple Google search using the exact make, color, and model I wanted, and a vehicle that perfectly matched my description appeared in the results. After looking closer, I realized it was located at Lost Pines Toyota — about 130–150 miles away — but I decided to submit an interest form anyway.
Almost immediately, Brian reached out ... Read More Google - Feb 24, 2026
I had a great experience at the Lost Pines Toyota dealership. My car burned down the day before and I came in here today looking for a new car asap. Wendy Flores was the one to initially help me. She was amazing and very helpful to my circumstance. I was then helped by Daniel Ramirez. He was very kind and friendly. He helped me understand everything I was signing and walked me through everything we were doing. I definitely would come back and buy another car from here.
Jimmy helped me get into a fantastic car. Thank you for all your help.
Most amazing service with patience and understanding! I love my new truck!! Thank you Charlie A.
The service department got me in & out in a timely manner. Michael Prokop was my advisor. He was kind, informative, and worked around my schedule to a tee. Way to go, Michael!
Lost Pines has been the absolute best since they opened in 2011! Every employee that you encounter is friendly and helpful. Tee, in the service department, always goes above and beyond each time and today was no exception!
Charlie assisted me wonderfully in my quest for a new to me, gently used vehicle. He was informative and helpful and worked to get me into something I loved and could afford! If I need to purchase another vehicle, I will definitely go see Charlie Akin again!!!
Charlie is so amazing I bought my Hylander and she is a beauty. He was patient and understanding on working the numbers.
I want to take a moment to recognize Michael in the service department at Lost Pines Toyota for delivering a truly outstanding experience.
From start to finish, Michael was professional, knowledgeable, and transparent. He took the time to clearly explain what my vehicle needed, answered every question without hesitation, and kept me updated throughout the entire process. There were no surprises, just honest communication and efficient service.
What stood out most was his attention to detail and genuine care. It’s obvious he takes pride in doing things the right way and making sure customers leave confident in the work ... Read More Google - Feb 18, 2026
Jimmy and Daniel helped us out with our car purchase. They were very honest and easy to work with- I highly recommend them!
(Translated by Google) Wendy and Daniel provided excellent service; they were very kind and attentive to us. (Original) Excelente servicio nos brindó Wendy y Daniel, fueron muy amables y atentos con nosotros
The service is good but it seems like sometimes you need an appointment then when you get to the dealership they are doing first co.e first served
They were very nice and professional. My car needed an oil change and the service was very fast. Erika was so sweet and kind.
When my 2014 Toyota Camry wouldn't start Tuesday morning, I called Thynthia Bonatsos, Service Drive Manager, who personally takes care of all my service needs. She recommended that I bring my Camry into the dealership in order to check the battery. I was able to start my car and bring it in. The six-year-old battery needed to be replaced, and this was done in a timely manner, thanks to Thynthia.
Hands down the best car buying and trading experience I’ve ever had.
I’ve bought and sold many vehicles over the years, and my experience at Lost Pines Toyota in Bastrop, TX was exceptional. Adam Layfield was an outstanding salesman—honest, knowledgeable, and easy to work with. No pressure, no games, just a smooth and transparent process.
Daniel Ramirez in finance was equally amazing. He made everything clear and stress-free and took the time to explain all the details.
If you’re looking for a new or used vehicle, I highly recommend Adam Layfield for sales and Daniel Ramirez ... Read More Google - Feb 3, 2026