The current franchised new-car dealer model has benefited consumers, manufacturers and local communities for nearly a century. It is supported by both dealers and factories as the best and most efficient way to buy, sell, service and finance cars in the marketplace. NADA's Get the Facts page sets the record straight about the benefits of the franchise system for consumers and local communities all over America.
Local new-car dealers put their customers first with a network of professional auto technicians who provide quick and efficient service during vehicle warranty and safety recall situations. "Dealers side with their customers on warranty claims and recalls and make sure the work gets done right," says NADA. "Local dealers work with manufacturers to get the necessary parts and car owners can choose the dealership of their choice to get the work done. The manufacturer benefits from a huge network of well-trained service professionals at dealerships to get recalls remedied.