Quincy was very helpful and friendly. We definitely had a pleasant experience when working with him to get my new Vehicle. I would definitely recommend him.
Quincy Brown is the REASON we even bought our vehicle!! Thank you! Only issue I have are stains in seats. Those should have been spotless. Gina Nolette
Nice customer service from Eduardo.
If I could give them more stars, I WOULD! Adam made this the best car buying experience I’ve ever had. From the test drive to the drive away, impeccable customer service, and the most personalized car buying experience. Go see Adam for your next car, he’ll take good care of you!
After a day of complete messes trying to buy a car. 15 minutes of time and some amazing kindness from Adam, Jimmy and Caitlin. They were all bloody fantastic people. Had poor treatment from 3 different dealerships. And from an internet lead Adam reached out and was as kind as could be the entire way. Five minutes later I was on the phone with Caitlin, finalizing paperwork. They delivered my car to me from Bastrop to the Domain not 3 hours later. 11/10 I would recommend again and again. Thank you so very much for everything!
A Split Culture with Split Outcomes: Diagnostic vs Merchant CulturesI've had a history with Lost Pines Toyota's (LPT) Service Department, over the last 7 years. Outcomes are mixed. Multiple times, the service dept. has been extraordinarily helpful. Other times, less so, even recommending or pushing services that were unnecessary, inappropriate, harmful. I believe that variance is due to the tension between a diagnostic and merchant culture, within the facility. A Diagnostic Culture goes to those mechanics and shops don't quote costs until they have a guaranteed fix, or provide necessary preventive services. A Merchant Culture sells services, regardless of necessity or ...