Customer Testimonials in Bastrop TX
Eddy Cooke-Service Director and Priscella-Service Team treated me very well. 5 Stars to this group
Everyone I interacted with was extremely kind and did their best to help me get the best deal possible could not recommend this dealership enough.
Henry and Paul did an amazing job!
I was pleased. with the service that I received. I didn't like the length of time I had to wait. No coffee until I was ready to leave. Everybody was friendly.
Best service department ever! Its been a couple months since I had my Tundra serviced. I went in for an oil change a some other things. To keep it short, a Toyota tech was pulling my truck out after changing the oil and one of my Differential bolts just fell out. I have aftermarket suspension i put on about 30,000 miles before this service. I always suspected that the offroad shop i took it to in Dripping springs did a really poor job of installation for various reasons. I have a feeling they are responsible for what happened at Lost Pines ... Read More Google - Sep 15, 2026
Jimmy Voight did amazing with helping us purchase a vehicle. Very patient and kind. Will b back in a year to purchase my daughter’s vehicle.
I have bought A LOT of new cars in my life but had never bought from the same place until I bought from Lost Pines Toyota. And Adam Layfield is the key reason.
I have now purchased 7 vehicles from Lost Pines—6 were sold to me by Adam. He always remembers me when I come in and has gone above and beyond to ensure that I am taken care of and happy with my total experience. He never minds going the extra mile to make sure everything is in order. He knows his stuff and makes me feel valued.
Adams doesn’... Read More DealerRater - Sep 12, 2026
Starla and Henry were very helpful with the purchase of our car! Great customer service!
Really good Starla and Henry really help full
I like the people in the service department. They take good care of me. I know when I go home from LPT that everything on my car is in good shape. You guys are the best. Thank you,Greg w.
Despite a few hiccups we were so impressed with the professionalism and their commitment to make things right, which is exactly what they did. Mistakes happen but it is the way they are handled that matters most. Raleigh was amazing and we always felt he genuinely cared about our total experience in buying a new car and making sure we were happy. We have done business with Los Pines for many years but this was our first time purchasing a vehicle from them. We highly recommend not only the Toyota brand but this dealership as well.
Adam was amazing!!! I will definitely be returning for all of my needs, wonderful wonderful experience!!!!
Rachel in the service department was very professional and very helpful. Thank you for the great service Rachel!
Five-Star Service from Desiree T!
Desiree at Lost Pines Toyota went absolutely above and beyond for us during our new car purchase. From start to finish, she was incredibly responsive, kept us fully updated on our vehicle's status every step of the way, and made the whole buying process suppppper smooth!
I would buy a car from Desiree every single time—she is truly the best. The entire team at Lost Pines Toyota creates such a cozy, friendly, and welcoming atmosphere. The only downside is that I wish they had a location right here in San Marcos! If you’... Read More Google - Aug 27, 2026
Great people,,,Great service,,,,Great prices....you won't be disappointed!!!
Henry and Jimmy were amazing and helped us get the best deal! Definitely recommend them!
Henry and Jimmy were fantastic. Got my son his dream car. Thank yall
Bought a car two years ago and noticed the hidden tracker they installed in my car. I will never return here. This sits next to my foot and I've been kicking it daily. According to the lable, I shouldn't be within 20 cm while the transmitter is running... It literally is with that distance of my foot on a daily basis. I was told they removed all trackers off the car but instead they hid it within a expose distance that the device clears states, you should be 20 cm away from it.
I have reviewed my addendum, there's ... Read More DealerRater - Aug 21, 2026
I had a concern with my car but thanks to Eddie he was able to help me out and provided great service. Thank you!🙏
Purchased a new car and had a great experience from sales to finance.
Very exceptional and helpful
Bought a vehicle here and Vince Matl was my sales agent. Vince was incredibly kind and professional and very helpful!! Even though I bought the car a couple months ago he still helps me with any new questions I have. Thank you Vince... you're awesome!!
We had an amazing experience. Brandon Tuerck is the best. Kaylnn also went above and beyond to create a smooth experience. Highly recommend Lost Pines Toyota.
Henry, Jimmy and Paul were very helpful
Somewhat enjoyed my experience with Lost Pines Toyota. My only complaint is I shouldn't have to post a negative review to get a response back, but if it works right!
Somewhat enjoyed my experience with Lost Pines Toyota. My only complaint is that I shouldn't have to post negative reviews to get a response back.
I had a somewhat enjoyed experience with Lost Pines Toyota. My only complaint is that I shouldn't have to post bad reviews to get a response back.
Charlie was amazing to work with. I would definitely recommend checking out Lost Pines Toyota and be sure to ask for Charlie!
Shout out to Riley ( hope I’m spelling it correctly) and Henry on my brand new 2026 Toyota Camry! They never gave up on me and gave me a chance while putting me in a brand new car. Highly recommended! Please ask for them💙💙
Raleigh was absolutely fantastic. He made the buying process a breeze and was an absolute delight to work with.
I didn't realize how difficult it would be to find a Toyota Grand Highlander anywhere. After searching for a few weeks, I finally noticed that Lost Pines Toyota had the exact trim and color I had been looking for on Toyota's inventory website.
I called and was connected with Raleigh. Initially, he let me know the vehicle was no longer available, but he took the time to double check. As it turned out, the previous family had decided to purchase a different vehicle instead. Lucky day for me!
I live about two hours away (with traffic), so I ... Read More Google - Jul 4, 2026
Henry in finance was aweslme and Raleigh was great best deal in town
Timothy the salesman was awesome. Very interesting people and very helpful. Henry the finance manger was very good and understanding of our needs.
3 1/2 hour wait for a 12 PM appointment that was made a week in advance for diagnostics. I was on time. After a 2 hour wait I was told it was going to be another 40 minutes before they could get to my car. Maybe you should look at your appointment schedule and see if there are diagnostic appointments and schedule someone specifically for that. To wait for a mechanic who is working on a car to finish is unacceptable. Also, I found out appointment time is not when they will possibly start working on my car but an appointment with the Service Advisor. ... Read More DealerRater - Jun 30, 2026
A huge thank you to Wendy,Daniel, and specially Cody McCormick for getting my son into a brand new Toyota Camry. Thank you for all the hard work and great customer service.
Always offer great service, and have wonderful and friendly staff. I will always come here for my service needs.
They were all very friendly & I wind up leaving in a 2026 Toyota tacoma sr5.
Raleigh was awesome in helping me with my purchase. I was not sure what I wanted and did not even intend to purchase that day. He helped me zero in on the right vehicle and I feel he went above and beyond to get me to a price that felt good to me. Very happy customer. Thanks Raleigh!
I’m very thankful for the Team that helped me purchase my 25 Tundra Limited today! My sales rep Desiree, her manager Kelvin were wonderful and made it simple to choose my truck. And thank you to Daniel for making the paper work easy. And thank you Eddie in Service for reassurance of future service appointments.
Friendly and efficient service. Good communication of what services are needed and will be provided.
I highly recommend Lost Pines Toyota. Slales associate Vincent Matl was professional and extremely knowledgeable in all aspects of the sales process. In addition, his knowledge of the vehicle and available options were outstanding. Thank so much for making the overall experience seamless.
Huge shoutout to Henry Dubon for making the finance process easy. Super friendly, professional, and took the time to explain everything clearly. Definitely made the whole car-buying experience smoother and more enjoyable. Highly recommend working with him!
Great service, transparent and easy to deal with. Thanks for the great Experience Henry Dubon, you made this possible.
I had the best experience ever with Toyota of Lost Pines, all thanks to Desiree in sales. She was absolutely amazing and even came in on her day off to help me with my purchase. She walked me through every step of the process, worked hard to deliver the best possible quality, and made everything as easy and stress-free as she could.
She never pressured me into anything and always made me feel comfortable asking questions or sharing my opinions. As a first-time car buyer, I truly couldn’t have asked for a better person to help me through the ... Read More Google - May 28, 2026
I had a great experience buying my new Toyota Rav4. A huge shout out goes to Charlie Akin for being incredibly patient in helping me to decide which vehicle would be the best fit for me. I am pleased to have decided upon a hybrid with great gas milage which will serve me well with the current gas prices! Best of all, I was given a highly competitive purchase price and I was able to buy local which will be convenient for future oil changes and tire rotations. I highly recommend Lost Pine Toyota:)
Best car buying experience EVER. If you're in the market for a vehicle go see Jimmy in sales. Everyone at the dealership was nice and friendly and all seemed to enjoy their job. The prices are also fair and the entire process from start to finish was easy, hassle free and generally pleasant experience and Jimmy is by far the best salesman we have ever had the pleasure of working with.
I got to say, it's been a real pleasure working with Tim Juarez and company here at Lost Pines Toyota. They took the time to hear our needs, a chance to explore some different options, and gave us ample of time to experience the vehicle before we decided to move forward. Be prepared to be there for awhile, plenty of time to hash out the deal and to hang out in the incredible lounge & gift shop they have. The only daunting experience we had was through the financial department - felt was treated coldly and rushing through -had ... Read More Google - May 25, 2026
This is a direct review for Service Drive Manager T. Bonatsos. T. is deftly diplomatic in every situation I have seen her in: dealing with a frustrated customer (me), creating above and beyond solutions, and – most importantly – delivering top-notch service that exceeds expectations. I also witnessed her training a new service rep, JohnDavid, recently, and I think she is the ultimate facilitator. Dealerships can be frustrating, but in the grand scheme of things, T. at Lost Pines sets a very high standard! I appreciate her commitment to flawless customer service, and I hope her higher-ups celebrate her contribution to Lost ... Read More Google - May 24, 2026
Great experience with Bobby Anderson at Lost Pines. Bobby was patient and helped us with our selection by being attentive, engaging and professional. He asked the right questions and had great insight on their inventory. Would recommend Lost Pines and Bobby.
Awesome place to work with!! I've bought 2 vehicles from Wendy now and it's been flawless!! She's excellent to deal with.
Great dealership with exceptional Service Advisors. Edwin R. went above and beyond to help me get my A/C fixed (just in time for summer in Texas!). Not only did he help get my vehicle repaired, he also got it done in time for my business trip coming up soon. Doing so saved me having to rent a car. Again, fantastic people and service at Lost Pines Toyota in Bastrop! Strongly recommend
Great dealership with exceptional Service Advisors. Edwin R. went above and beyond to help me get my A/C fixed (just in time for summer in Texas!). Not only did he help get my vehicle repaired, he also got it done in time for my business trip coming up soon. Doing so saved me having to rent a car. Again, fantastic people and service at Lost Pines Toyota in Bastrop! Strongly recommend
Service was well done Annie did a great job for us as well as the Techs.
Adam went above and beyond when some one else dropped the ball (no longer there.) Adam continues to remain available after the sale to answer questions or send us in the right direction. The relationship continued and not forgotten us after we bought our Tundra. He’s never too busy for a quick hello when we are there. The best experience we have ever had. Will continue to do business with LPT and Adam.
We worked with Adam Layfield to buy a new Grand Highlander. Adam was very transparent about the pricing options and worked to get us a vehicle that met all our needs! I recommend buying your next Toyota at Lost Pines in Bastrop! Thanks Adam!
Bought a 2021 4runner from Raleigh over the phone and came and picked it up. Outstanding customer service and vehicle was in the exact shape he said.
Great service ty to Bobby Anderson
Love my car. Driving it in a dispute w/out sale finalized. Didn't hound me while I was overwhelmed filing grand larceny and identity theft Very cool ppl 💚
Seaward Grant - Is amazing at what he does. I love the passion that he has and it's rare to find that now a days. He was such a pleasure to work with and want to make sure he has great recognition for his hard work. Thank you ! Highly recommend 🙂
Stopped by Toyota Lost Pines yesterday inquiring about trading in my Corolla for a new Camry and with the help of Daniel Ramirez, Financial Manager I was able to get my Camry with some very amazing financial stipulations. This man says he loves “ numbers” and he means every bit of that!!! He did some big savings yesterday for me, Thank you so much Daniel. If you are looking at Toyota Lost Pines for your vehicle needs/wants make sure you see Daniel Ramirez to help/guide you with the financial part, I promise he will make it worth it…
Thank you Adam Layfield for your phenomenal help and expertise when it came to trading in my Rav 4 that I was unhappy with. You made great things happen today and I am so very happy.
My Service Writer Joe was professional, knowledgeable about mechanics and how to solve several issues, friendly and timely on getting my services completed. Joe kept me informed and called as soon as m 2017 Tundra was ready to go. The showroom was nicely appointed and the restrooms absolutely spotless. The small shopping area was a nice touch. All the employees I encountered were extremely friendly, smiling and offered to help me with anything I needed.
Daniel and Adam are extremely kind and knowledgeable, made the whole process smooth and digestible, highly recommend 👍
My family has purchased 3 Toyota vehicles from Lost Pines Toyota. The process has been seamless and the customer service stellar. I must admit that I have been a demanding customer but they have exceeded expectations. My most recent purchase is my dream car, a Rav4 Limited in Ruby Pearl Flare. Adam Layfield has been the sales representative on our last 2 purchases. He was very patient and professional. Bastrop is lucky to have Lost Pines
Charlie Akin was extremely professional. I trust him enough to buy sight unseen and was not disappointed at all!!! He took care of our every need. On a scale of 1-10 I'd rate him a 90! Walked with us every step of the way. Communication was never an issue. Response time was excellent. We will certainly be back to see Charlie when we need another purchase.
Everything was great. I wasn’t a traditional customer; out of state, needed a specific truck and a good deal. Bobby and everyone on the Lost Pines were perfect every step of the way.
Great experience, Sarah S. was very nice and so easy to work with. Her manager Josh took the time to come by and chat. Daniel in finance made it as relaxed as possible when it came time to fork over the money, lol. All around, it was a very nice experience!
It was such a pleasure working with Bobby he made the process so easy even when I was being so indecisive. I love my new car however and will totally be coming back in the future.
My experience at Lost Pines Toyota was absolutely stellar from start to finish. Sarah Soto was the biggest help and made the process so smooth. We had a few negative experiences at other dealerships prior to coming across a used car at Lost Pines Toyota and we are so glad we came across them. All of the employees there are so warm, welcoming, and nice to do business with. Sarah went above and beyond from the test drive, to the transaction. Our finance person that assisted us was great too. The dealership is so nice and comfortable. A car buying ... Read More Google - Apr 20, 2026
Sarah provided a great service! Thank you for helping get into my lease. Thank you to the Manager Josh as well. Super helpful staff! Will definitely be back!
Charlie is the best! Straightforward and honest. We bought our Sequuoia from him and now sent our grandson to him to buy his new car. Great service!
(Translated by Google) Mr. Bobby Anderson is a good car salesman. He started my loan at 12% and worked hard to get it down to 4.99%. He can help you; tell him I recommended you. (Original) El Sr Bobby Anderson es un buen vendedor de autos Me empezo mi credito al 12% y trabajo duro asta dejarlo en 4.99% El te puede ayudar dile que yo te recomende
Awesome customer experience!
Bobby Anderson was professional, friendly and excellent at providing service on our vehicle purchadr
Returning customer, happy working with these guys. Jimmy listened and worked me a great vehicle that'll keep my family safe and happy for years to come.
Raleigh M. provided outstanding service at Lost Pines Toyota! He listened to exactly what we wanted and worked hard to get us into the 2026 Toyota Sienna XSE package we were hoping for. The whole process was smooth and stress-free. Highly recommend working with Raleigh if you’re in the market for a new Toyota!
We had a wonderful experience! Jaylee was very informative about all the accessories the truck has to offer. Starla had fast response time and would seek answers if needed. Danielle in finance was really nice he made us comfortable explained everything before we signed anything. Excellent experience couldn’t have been better!
I was shopping for price and availability to lease a new truck. Desiree Trickey introduced herself when I entered Lost Pines Toyota. She understood what I wanted and went right to work. Within minutes, she had found the exact truck, met with the sales manager and gave me a great deal. We shook hands, signed papers and the next day I picked up my new truck. Best car deal I've made in over 50 years. Thanks.
Just wanted to say thank you to everyone—especially Adam and Kaylynn—for your help in securing leased cars for our business.
Starla is the best! She made things very easy and smooth. Highly recommend
Bobby did an amazing job!! Got me out of a huge high interest rate into a new vehicle with an amazing interest rate. Very kind and extremely helpful!!!
Such a great Experience. Thanks so much to service advisor Priscila De Los for handling this service for me so well and also a big thanks to the techs, they are very good at what they do. Lost Pines Toyota is the best!! Thank you!
Priscila De Los did an outstanding job checking in for my scheduled appointment, ensuring my oil change coupon was credited and tracking service of my RAV4 throughout. It took just under 90 minutes from start to finish to get my car serviced and back out on the road.
Working with Raleigh was a fantastic experience from start to finish. He made the entire process seamless and transparent, providing honest answers. If you want a stress-free car buying experience, ask for Riley. He truly goes the extra mile to ensure you’re comfortable and informed before you drive off the lot.
All the crew members were very tuned into my needs and worked hard to take care of me.
Eddy Cooke was very helpful in the repairs need on my car. he was very professional and helpful. thanks Eddy
Great experience with Lost Pines Toyota. Bobby and Jimmy handled everything very smoothly. They were professional, patient, and genuinely helpful throughout the entire process. They took the time to answer all my questions, never made me feel pressured, and made sure I understood all my options before making a decision. They even had a fun March Madness event where you could shoot a basketball for a chance to win some extra money, which made the experience even better. I would definitely recommend this dealership to anyone looking for a new vehicle.
Amazing location with great staff, had the pleasure of working with Bobby and Kaelyn this time around. Definitely recommend!
Bobby A. Is very polite and a respectful person, and was willing to help with anything to the best of his abilities. Overall I'm very satisfied with everything, would recommend to everyone who comes here. 😀
Adam Layfield was awesome!!! Very knowledgeable and helpful!!!
I had a great experience here, which says a lot because most people don’t exactly enjoy going to dealerships. Charlie was attentive, patient, and took the time to walk me through all the details without any pressure. He made the whole process smooth and stress-free. Highly recommend!
Lost Pines Toyota Service Center is always my first choice for maintenance and upkeep. Very helpful and always friendly during my experiences with you. Thanks!
Lost Pines did a great job! I showed up a little early and they worked me in to the rotation. Got a nice video showing results of inspection and got me on my way in less than two hours.
I am very pleased with my salesperson Keith Bower. He paid close attention to detail and got me the vehicle I wanted, exactly the way I wanted it. He kept me well informed of the build and delivery date, meeting all of his promises on time. No surprises or compromises at closing on agreed price or terms. I’ve bought dozens of cars over the years and this was the most straightforward and honest transaction yet.