Rent A Toyota Policy
 I am just in for the Toyota Service Center. Can you help me?
Yes! We offer rentals starting at $10 an hour for service customers.Â
Can I take the vehicle I rented into Mexico or Canada?
Rent a Toyota vehicles are allowed in the continental United States, Alaska and Canada. Rent a Toyota vehicles are not covered in Mexico.
Are there age restrictions on the person renting the Toyota?
Yes. You must be at least 21 years of age to rent a Toyota vehicle. Check with individual dealers for exact age requirements.
Are there any other restrictions?
You need a valid driver's license and a major credit card in your own name to rent a vehicle in the Rent a Toyota program. Proof of full coverage insurance that will transfer to the rental vehicle will be required at the time of rental.
Notes about licenses:
- A valid license from the Renter's state of residence or country of origin is required (i.e., must not be expired, must not have any restrictions).
- An International Driving Permit or license is acceptable but is not required.
- A military license is acceptable as long as it is accompanied by the Renter's state of residence license, as well as proof that the Renter is on active duty.
- A Learner's Permit is not an acceptable license.
- A temporary license, permit or application for a Driver's License may be acceptable. Always check with your local Department of Motor Vehicles to verify that such paperwork is valid and has not expired.
- Some states will hold a driver's license after a ticket has been issued by police. This ticket is not acceptable.
Will I be responsible for fuel and tolls?
Re-fueling is encouraged but optional. If you skip it, the dealership will charge for the difference in fuel (in accordance with the rental agreement).
Upon finishing check-out, your reservation will end, and you will receive a receipt directly from the dealership.
When can I pick-up and drop-off my Toyota rental vehicle?
Normal operating hours vary by dealer. The available pick-up and drop-off times will display in the app based on dealer availability and rental department hours.
How can I arrange for pick-up/drop-off?
Pick-up and drop-off services are offered on a per dealer basis: If booking through the app, the dealership will assume that you have transportation to the dealership to pick up the Toyota rental vehicle.
If you are unable to get transportation to the Toyota dealership, please open your Toyota app to find contact details for your dealership.
If you notify the dealership of your situation prior to your arrival, the dealership will communicate whether they can accommodate your request. If offered, special pick-up instructions will be sent to you via email prior to your arrival.
You may cancel or modify your reservation at any time without penalties or a cancellation fee.
Note: If the dealership needs to cancel, they will call or email you at least 24 hours prior to your pick-up time notifying you of your options. The reservation will still show in the app as an active reservation in the Toyota app.
How far in advance must I make my reservation?
We cannot guarantee availability for reservations made within 24 hours of the desired pick-up or drop-off time. Hence, the app will not allow you to proceed if this rule is not met.
Can I schedule pick-up and/or drop-off outside of normal operating hours?
The Toyota app is configured to only allow pick-up and drop-off during normal dealership operating hours. Hours of operation vary by dealership.
Can I rent a Toyota by walking up rather than reserving online?
Dealerships can only accommodate walk-up requests if they have vehicles available. Reserving your rental car in the Toyota app at least 24 hours prior to your specified pick-up time notifies the dealer when you're arriving so that we can have your rental ready for you.
How many miles are included in my rental?
Mileage limitations are subject to dealership rental agreement terms. Please inquire with the dealership if you plan to take the vehicle out of state.
At most dealerships, your Toyota rental includes unlimited miles at no extra charge. This is our way of saying thank you for being a Toyota customer.
If the rental vehicle is driven off road, Toyota will be notified, and additional charges may be incurred.
Re-fueling is encouraged but optional. If you skip it, the dealership will charge for the difference in fuel (in accordance with the rental agreement).
Upon finishing check-out, your reservation will end, and you will receive a receipt directly from the dealership.
When can I pick-up and drop-off my Toyota rental vehicle?
Normal operating hours vary by dealer. The available pick-up and drop-off times will display in the app based on dealer availability and rental department hours.
How can I arrange for pick-up/drop-off?
Pick-up and drop-off services are offered on a per dealer basis: If booking through the app, the dealership will assume that you have transportation to the dealership to pick up the Toyota rental vehicle.
If you are unable to get transportation to the Toyota dealership, please open your Toyota app to find contact details for your dealership.
If you notify the dealership of your situation prior to your arrival, the dealership will communicate whether they can accommodate your request. If offered, special pick-up instructions will be sent to you via email prior to your arrival.
You may cancel or modify your reservation at any time without penalties or a cancellation fee.
Note: If the dealership needs to cancel, they will call or email you at least 24 hours prior to your pick-up time notifying you of your options. The reservation will still show in the app as an active reservation in the Toyota app.
How far in advance must I make my reservation?
We cannot guarantee availability for reservations made within 24 hours of the desired pick-up or drop-off time. Hence, the app will not allow you to proceed if this rule is not met.
Can I schedule pick-up and/or drop-off outside of normal operating hours?
The Toyota app is configured to only allow pick-up and drop-off during normal dealership operating hours. Hours of operation vary by dealership.
Can I rent a Toyota by walking up rather than reserving online?
Dealerships can only accommodate walk-up requests if they have vehicles available. Reserving your rental car in the Toyota app at least 24 hours prior to your specified pick-up time notifies the dealer when you're arriving so that we can have your rental ready for you.
How many miles are included in my rental?
Mileage limitations are subject to dealership rental agreement terms. Please inquire with the dealership if you plan to take the vehicle out of state.
At most dealerships, your Toyota rental includes unlimited miles at no extra charge. This is our way of saying thank you for being a Toyota customer.
If the rental vehicle is driven off road, Toyota will be notified, and additional charges may be incurred.
